Our Commitment to Satisfaction
Online purchases require flexibility and support. PayapMusic.com understands that and wishes to create a satisfying and enjoyable shopping experience for you.
The Return and Cancellation Policies below were written to accommodate customer’s needs and also to address the specific nature of our merchandise.
If you can’t find the answer to your questions about our Return and Cancellation Policies on this page, please feel free to visit our Contact Us page for customer service assistance.
Return and Cancellation Policies
Our Customer Service representatives determine eligibility for refunds and exchanges once customers have contacted us and explained their reason for return. Returning packages without prior approval from Customer Service will halt or delay your return.
All returned items must be in brand-new condition, unused and with original tags and packaging. Requests to return items due to quality issues, damage during shipping, color/style/size error or allergic reaction from use must be accompanied by photos or other evidence that clearly shows the problem with the item received. We reserve the right to charge a handling fee on all items returned for other reasons.
For all returns, please contact [email protected] and Customer Service within 7 days of receiving your order. Exceptions:
* within 30 days of the date shipped for (Clothing & Accessories) with quality issues
If we shipped you the wrong item: You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back.
If we shipped you an item in the wrong color: You are eligible for a full refund. (Perceived color difference due to the display settings of your computer monitor are not grounds for a refund.).
If we shipped you a defective item: You are eligible for a refund or exchange.
If you aren’t satisfied with your purchase: You may be eligible for a return or exchange depending on your situation and the type of item involved.
Many orders can be cancelled at no charge up until shipment. When your order ships, you’ll receive an email entitled "Shipment Notification for order#XXXXXXX with PayapMusic.com." Orders that have already shipped cannot be cancelled and will be treated as returns.
Exceptions: Cancellations for a full refund are only available within the following time frames for certain product categories:
* within 48 hours of placing all orders. For orders cancelled beyond 48 hours but within 7 days, a 50% restocking fee will apply.
Beyond these time limits, restocking/processing fees will apply to cancellations in these categories even if the order has not shipped